Case Management

Case managers listen to concerns and issues, assess a families’ needs, and help the client build a plan of action to meet their needs including connecting them with resources for food, shelter, state and federal assistance programs, counseling, and support. They advocate on behalf of clients and communicate to ensure follow through and satisfaction. We help families sign up for financial assistance programs, including housing and food, register for school, immigration relief and more.

Partners for Our Communities is proud to be an Illinois Department of Human Services Welcoming Center. Welcoming Centers serve as one-stop human service centers that provide comprehensive and holistic case management and service coordination to immigrants and refugees in a linguistically, culturally sensitive manner.

Basic Needs Assistance: Food, Clothing, Shelter

Clothing Closet

POC offers a boutique shopping experience for individuals and families in need of coats, boots, gloves, hats, children and adult clothing. We connect families to other community resources and financial assistance programs. Families needing the Closet’s support, are welcome to make an appointment by calling (847) 776-9500 and speaking with an Intake Coordinator.

Hours of Operation:

The Community Resource Center is open Monday – Thursday 8 am – 8 pm, Friday 8 am – 4 pm and Saturdays 8 am – 12 pm. Please call the Front Desk at 847-776-9500 to confirm Clothing Closet Hours.

Donation Parameters:

  • New and “Like New” clothes, shoes, winter coats, snow pants, and snow boots accepted.
  • All garments should be Thoroughly Cleaned in like new condition
    (i.e., no stains, broken zippers, missing buttons or snaps, personal names, clothes with a dated event, or company logos)
  • Donation receipts are available.
  • For Everyone’s Safety:
    • Donations must be placed in a plastic bag. No loose items accepted.
    • We DO NOT ACCEPT car seats, cribs, mattresses, baby equipment, books, or household items.

If you would like to support POC’s Clothing Closet through a monetary donation you may do so here or send a check to POC at 1585 N. Rand Road, Palatine, IL 60074. For questions, call 847-776-9500

Food Pantry

All Saints Food Pantry (ASFP) is an extension of the ministries of All Saints Lutheran Church and works in partnership with POC to provide a healthy choice of food at the Community Resource Center and the Pantry on Wheels, which brings food weekly to different apartment communities on a rotating basis. Our mobile pantry allows us to expand our service area and reach people with limited mobility. We partner with other entities to provide services and foster community. The food pantry operates out of the Community Resource Center at 1585 N Rand Rd, Palatine. If you or someone you know needs groceries, we distribute at that location from 4pm-6pm every Thursday and 9am-12pm every Saturday morning. 

Financial Assistance

POC will help families sign up for state and federal assistance programs. We do not provide shelter at any of our sites but will help with applications for housing and educate families on renter rights. For more information on how POC can connect you with resources for assistance, please call (847) 776-9500 and ask to speak with an intake coordinator.

Health & Wellness

POC reduces barriers to health and wellness by supporting a Community Health Nurse and Community Health Worker in collaboration with Northwest Community Healthcare. Wellness activities for all ages are offered in cooperation with local park districts.

Community Health Nurse

The Northwest Community Healthcare Community Health Nurse provides the following services: 

  • Chronic disease management
  • Infant and child health & wellness services
  • Health education in: finding affordable healthcare, choosing healthy and low-cost foods, stress management techniques, safety, and fitness
  • Referrals for patients with special healthcare needs
  • Domestic violence and abuse referrals 
  • Community Health Worker

You can contact the Community Health Nurse at 847-776-9570.


Community Health Worker

The Northwest Community Healthcare Community Health Worker cares for clients beyond the walls of the hospital. Bilingual and dedicated, she helps manage health and answers any questions.

Services Include:

  • Referrals to community clinics and social services
  • Prenatal tours and support
  • Discharge planning
  • Education and support for diabetes and heart failure
  • Fitness

You can contact the Community Health Worker at 847-776-9570.

Roots Community Garden

The Roots Community Garden provides community members an opportunity to develop leadership skills and educate themselves about growing food by collectively managing a garden and providing fresh food to local food insecure families.

Educational topics covered at the garden include:

  • Composting
  • Tending to Tomatoes
  • Square Foot Gardening
  • Vertical Gardening
  • Weed Suppression
  • Companion Planting
  • Growing Berries

Our Locations

Community Resource Center

1585 N. Rand Road, Palatine, IL

    Edgebrook Community Center

    1926 N. Green Lane, Palatine, IL

      Higgins Education Center

      1030 W. Higgins Rd., Hoffman Estates, IL


        1515 W. Lake Street, Hanover Park, IL