Case Management

Case managers listen to concerns and issues, assess a families’ needs, and help the client build a plan of action to meet their needs including connecting them with resources for food, shelter, state and federal assistance programs, counseling, and support. They advocate on behalf of clients and communicate to ensure follow through and satisfaction. We help families sign up for financial assistance programs, including housing and food, register for school, immigration relief and more.

Basic Needs Assistance: Food, Clothing, Shelter

Clothing Closet

POC offers a boutique shopping experience for individuals and families in need of coats, boots, gloves, hats, children and adult clothing. We help connect families to other community resources and financial assistance programs. The Closet is open during the Community Resource Center hours of Monday – Thursday 8 am – 8 pm, Friday 8 am – 4 pm and Saturdays 8 am – 12 pm.

Food Pantry

All Saints Food Pantry (ASFP) is an extension of the ministries of All Saints Lutheran Church and works in partnership with POC to provide a healthy choice of food at the Community Resource Center and the Pantry on Wheels, which brings food weekly to different apartment communities on a rotating basis. Our mobile pantry allows us to expand our service area and reach people with limited mobility. We partner with other entities to provide services and foster community. The food pantry operates out of the Community Resource Center at 1585 N Rand Rd, Palatine. If you or someone you know needs groceries, we distribute at that location from 4pm-6pm every Thursday and 9am-12pm every Saturday morning. 

Financial Assistance

POC will help families sign up for state and federal assistance programs. We do not provide shelter at any of our sites but will help with applications for housing and educate families on renter rights.

Health & Wellness

i=iPOC reduces barriers to health and wellness by supporting a Community Health Nurse and Community Health Worker in collaboration with Northwest Community Healthcare. Wellness activities for all ages are offered in cooperation with local park districts.

Community Health Nurse

The Northwest Community Healthcare Community Health Nurse provides the following services: 

  • Chronic disease management
  • Infant and child health & wellness services
  • Health education in: finding affordable healthcare, choosing healthy and low-cost foods, stress management techniques, safety, and fitness
  • Referrals for patients with special healthcare needs
  • Domestic violence and abuse referrals 
  • Community Health Worker

Community Health Worker

The Northwest Community Healthcare Community Health Worker cares for clients beyond the walls of the hospital. Bilingual and dedicated, she helpsmanage health and answers any questions.

Services Include:

  • Referrals to community clinics and social services
  • Prenatal tours and support
  • Discharge planning
  • Education and support for diabetes and heart failure
  • Fitness

Roots Community Garden

The Roots Community Garden provides community members an opportunity to develop leadership skills and educate themselves about growing food by collectively managing a garden and providing fresh food to local food insecure families.

Educational topics covered at the garden include:

  • Composting
  • Tending to Tomatoes
  • Square Foot Gardening
  • Vertical Gardening
  • Weed Suppression
  • Companion Planting
  • Growing Berries

Our Locations

Community Resource Center

1585 N. Rand Road, Palatine, IL

    Edgebrook Community Center

    1926 N. Green Lane, Palatine, IL

      Higgins Education Center

      1030 W. Higgins Rd., Hoffman Estates, IL


        1515 W. Lake Street, Hanover Park, IL